Postage and Shipping
We aim to have your parcel dispatched within 3-5 working days, however, we do ask you allow the full 15 working days if your order includes custom prints.
Please also note, during the COVID 19 pandemic we are working as normal, however please do bear with Royal Mail for the delivery of your items. Parcels are taking longer than usual but they are doing a fantastic job of keeping the mail service running during this difficult period.
Please allow up to 10 working from dispatch for the delivery of your items.
Saturday, Sunday and Bank Holidays are NOT classed as working days.
Any queries, please don't hesitate to contact us via email - Pixiedotshop@outlook.com or find us on Facebook, Pixie Dot Bow Supplies.
All our orders are sent via Royal Mail Signed for First or Second Class. Delivery usually takes up to 5 working days from dispatch. Please note, during busy periods, the time may increase We obtain proof of postage on all items sent, posting via signed for offers protection for both buyer and seller.
As a company, we will not send any post without a signature or tracking at the receivers end. Please do not note that you require shipping unsigned as we do not offer this service.
Overseas - We have currently suspended our worldwide shipping. We will look at returning this in the future.
We endeavour to combine shipping on orders placed within a similar timescale, however during busier times, this is not always possible.
When we combine shipping we will refund any difference owed (if any) on dispatch once your parcel has been packed and weighed.
Where a parcel costs more to ship than the two shipping prices together (such as small parcels and heavier items), we will not refund shipping.
Full price details can be found on the royal mail price finder. Shipping proofs can be provided at your request.