Welcome to Pixie Dot

CLEARPAY

WHAT IS CLEARPAY?
Clearpay is an easy payment service that allows customers to make purchases instantly and then pay for them in 4 Automatic Instalments every 2 weeks, without any interest.
WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?
Clearpay orders are delivered within our standard delivery timeframes like any normal order from Pixie Dot. As always, custom design orders my take a little longer. Visit our postage page for more information.
Clearpay orders are delivered within our standard delivery timeframes like any normal order from PLT. Visit our Delivery page here for more information.
HOW DO I USE CLEARPAY?
Just shop with Pixie Dot and check out as normal. At checkout, then choose the Clearpay payment method. You will then be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then complete your order and it’s that easy. Please note, that all items in your shopping bag must be eligible for Clearpay and that the basket total is over £10.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?
Yes, your basket value must be over £10 to use Clearpay at Pixie Dot. Please see here for more information.
I AM AN INTERNATIONAL CUSTOMER, CAN I STILL USE CLEARPAY?
Clearpay is only available to customers with a UK billing address. Unfortunately, customers with an international billing address will therefore not be able to create a Clearpay account.
HOW DOES THE CLEARPAY PAYMENT SCHEDULE WORK?
Clearpay customers always have to make their first payment at the time of purchase. The remaining 3 payments are taken automatically every 2 weeks from your selected payment method. If you would like to make additional payments before they are due then you can log into your Clearpay account and make your payments early. Clearpay will then adjust the amount outstanding accordingly. You can log into your Clearpay account at anytime to view your payment schedule or to make an early payment.
WHAT IF I CANT PAY A CLEARPAY INSTALMENT?
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay Payment Purchase Agreement here.
CAN I USE A DISCOUNT CODE WITH CLEARPAY?
Yes, you can also use a  promotional code with Clearpay to pay for your purchase as long as the basket value is over £10.
HOW DO I RETURN AN ITEM PURCHASED WITH CLEARPAY?
Clearpay returns will follow our free standard returns process.  Please note, refunds for Clearpay will be refunded from Pixie Dot to Clearpay and we cannot provide an exchange or cash refund. As soon as the refund has been processed it will drop into your online Clearpay account. Do you have more questions about Clearpay returns? Click here.
WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?
Visit the Clearpay website here for a detailed list of FAQs and to check out Clearpay’s Privacy Policy here.